Privacy Policy

This Privacy Policy explains how Vellor Caviar and Icra Fine Food ABV collect, use and protect personal information submitted through this website.

1. Information We Collect

We may collect your name, email address, phone number, billing details, delivery details, order information, account details and any other information you submit through forms, the checkout process or direct communication with us.

2. How We Use Your Information

We use your information to process and fulfil orders, arrange delivery, provide customer support, respond to enquiries, maintain account records, detect fraud, comply with legal obligations and improve our services and website performance.

3. Payments and Stripe

This website sells products online and uses Stripe to process payments. Payment card details are handled directly by Stripe and are not stored in full on this website. Stripe may process personal and payment-related data in accordance with its own privacy policy, security measures and compliance obligations.

4. Sharing of Data

We may share relevant information with payment providers, delivery partners, technology providers, hosting providers and trusted service providers where necessary to operate the website, process payments, fulfil orders, investigate fraud or comply with legal obligations. We do not sell your personal data.

5. Cookies and Site Functionality

This website may use cookies or similar technologies to support checkout functionality, remember preferences, maintain session information, understand site usage and improve performance. Some cookies are essential for the operation of the site.

6. Marketing Communications

If you choose to subscribe, we may send updates about products, launches, brand news or special offers. You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including maintaining transaction records, handling customer service matters, complying with legal obligations and resolving disputes.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, and you may ask questions about how your data is processed. We may need to retain certain records where required for legal, tax, fraud prevention or operational reasons.

10. Third-Party Services

This website may rely on third-party providers for hosting, analytics, email delivery, payment processing and logistics. Those providers may process personal data only to the extent required for the services they perform.

11. Contact

For privacy-related enquiries, contact Icra Fine Food ABV at Skyport Marina, Airport Road 34, Simpson Bay, Sint Maarten.