Terms & Conditions

These Terms & Conditions govern your use of this website and any enquiries, purchases or services requested through Vellor Caviar.

1. Company Information

This website is operated by Icra Fine Food ABV, located at Skyport Marina, Airport Road 34, Simpson Bay, Sint Maarten.

2. Use of the Website

By using this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others, damage the website or interfere with its operation.

3. Products and Availability

All products displayed on the website are subject to availability. We reserve the right to amend product descriptions, pricing, package sizes, imagery and availability without prior notice. Product photography and descriptive notes are provided for presentation purposes and may vary slightly from the delivered item.

4. Orders and Acceptance

Submitting an order request or completing checkout does not by itself guarantee acceptance. Orders are considered accepted only after they have been reviewed and confirmed by us. We reserve the right to refuse, limit or cancel any order where necessary, including in cases of pricing error, stock unavailability, delivery restrictions, suspected fraud or misuse of the website.

5. Pricing, Taxes and Currency

All prices displayed on the website may be updated from time to time. Where applicable, taxes, shipping charges, duties or customs-related costs may be added during checkout or may remain the responsibility of the customer depending on the destination and delivery method.

6. Payments and Stripe

This website sells products online. Payments may be processed securely through Stripe made available at checkout. By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method. We reserve the right to perform reasonable checks before completing an order.

7. Shipping and Delivery

Delivery timelines are estimates only and may vary depending on destination, weather, customs procedures, carrier conditions and product handling requirements. We are not responsible for delays caused by events outside our reasonable control, including courier disruption, customs review or incorrect delivery details submitted by the customer.

8. Product Handling and Risk

Perishable products must be stored, handled and consumed in accordance with the guidance provided upon delivery. Risk in the goods passes to the customer upon delivery, and we are not responsible for deterioration caused by improper storage, delayed receipt by the recipient or mishandling after delivery.

9. Refunds, Replacements and Order Issues

If you experience an issue with an order, please contact us promptly with the relevant order details, photographs where appropriate and a description of the concern. Refunds, replacements or credits are assessed at our discretion and subject to the nature of the product, the condition of the goods and the surrounding circumstances. Because the products sold may be perishable, not all orders are eligible for return.

10. Intellectual Property

All content on this website, including text, imagery, branding, graphics, layout and design elements, remains the property of Icra Fine Food ABV or its licensors and may not be reproduced, republished or exploited without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the value of the relevant order or service provided. Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Governing Use and Contact

For any legal, commercial or order-related enquiry, please contact us via the contact information published on this website.